Happen to be staying at the Mandarin Oriental for a meeting and was curious if the extreme customer service I had heard about was true.

The Miami hotel is beautiful, elegant and stunningly designed. The rooms are spacious and comfortable. Someone mentioned to me that they loved the peek-a-boo bathrooms where they are open to the room. The good news is that the customer service is undeniably superb. The Mandarin Oriental’s reputation for impeccable service is real.

Here is an example that will stay with me. Last night as I was running on the treadmill with no fellow work-out enthusiasts in the fitness center, an employee came in and switched every TV screen to one channel. How many hotels actually have an employee check to make sure the fitness center TV screens are all in sync? I have to agree that the center looked perfect in its visual presentation after the employee made the change. Thankfully he turned all the TV screens to news and not sports. The right touch.

We all know that reputations often do not measure up to the promise. Before not too long, customers go elsewhere and reputations fade and diminish in stature. After experiencing the Mandarin Oriental’s service reputation first-hand, I can truly say it is deserved. Kudos to the hotel’s management and employees.

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