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April 26, 2015

CEO selfies

CEO selfies are not that common although we've heard about some from Target's new CEO and I just saw that the CEO of Walmart, Doug McMillon, is hooked. We expect them from tech CEOs but not the non-tech crowd. McMillon has several with interns, associates and the...

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April 25, 2015

Social CEOs arising has developed this infographic on a favorite topic of ours, Social CEOs. And yes, they cite some of our research which makes sense since we've been tracking the emergence and now prominence of Social CEOs since 2010.  I do not consider them a rare species...

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April 20, 2015

The time for CEOs is ripe

CEO turnover ushers in vast uncertainty. CEO transitions disrupt the flow of information as company rhythms are in flux. When new CEOs arrive, there is heightened sensitivity to everything that is said and done. No one finds it easy, including CEOs.  For me, it is an opportunity to better understand how...

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April 19, 2015

Reputation risk is here to stay

It has been awhile. I was curious to see how mentions of “reputation risk” had changed, if at all, in the global top tier media since the year before. Every year we conduct a Factiva search of the term to track its progress over the years. As you...

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April 12, 2015

Does public shaming of companies work?

Terrific article from Working Capital Review on research that has been done on how reputation ratings can get companies to change their behavior. As we all know, consumers use ratings all the time now to determine whether they should buy from particular companies depending on how...

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April 10, 2015

The importance of culture in transitioning executives

I recently spoke to a journalist about the challenges facing new CEOs. We spoke about the usual things but I mentioned that I thought that companies, for the most part, do not onboard executives as well as they could. I was thinking about how executives...

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April 5, 2015

How management impacts recovery in mass fatality disasters

Like many people, I've been following the Lufthansa crisis non-stop as more information continues to surface. A recent article in Quartz on the horrific tragedy reminded me of the excellent work that comes out of Oxford Metrica, an analytics and advisory firm on reputational issues. I...

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April 4, 2015

Being influential

This week brought a big surprise. I should be paying more attention. I received an email asking me if I wanted a plaque in honor of my placement on Ethisphere's 100 Most Influential in Business Ethics list. The email surprised me because I did not know...

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April 3, 2015

Company behind the Brand Matters

As you may know, I've been interested in the topic of corporate vs. brand reputation for a long long time. With all the choices that consumers have today when selecting products and services,  a changing roster of criteria now factor into purchase decision-making. In addition to price and...

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