Posts Tagged ‘customers’

Just read this article in Forbes about Amazon's Jeff Bezos' number one leadership secret. I've followed him for years and enjoy reading about how Amazon has grown from a bookseller to an everything store online.  I had already been thinking about about the importance of employees and customers for new CEOs when I read that Bezos' number one leadership secret is that the customer is always right. There is this example described in the article that when Bezos calls meetings, he leaves an empty seat at the conference table for what he calls the customer's seat.  A potent reminder to bring the customer's point of view to the table. The article hints at the fact that Bezos has built his hugely successful business bent on "coddling his 164 million customers, not his 56,000 employees."  This has me wondering that in this age of the Internet and social media galore, if customers are now more important than employees, maybe because of sheer size? The pendulum seems to be swinging again anyway. It used to be that all business activities were primarily all about customers, then all about employees and now... it's all about equal parts' employees and customers but with customers gaining the upper hand again.  The Internet has created a sense of urgency about how satisfied your customers are.  Probably because they spread word of mouth more quickly and seem to have more power than employees. They can advocate or criticize your business approach or customer service online for all to see. They have more power because they have so many choices from which to buy from.  The answer for new CEOs, however, appears to be focusing on employees with a healthy dose of understanding what your customers want and quickly scaling to reach them online to confirm what employees are telling you. Something to think about over the next few weeks. Whose more important -- employees or customers for new CEOs and CEOs who've been in office for some time?

                    The other day I received this note in my email inbox. It is a handsome note from CEO Millard (Mickey) Drexler at J.Crew thanking me for my purchases over the past year. The text is below. It is beautifully designed. But I wanted to point it out because it certainly is a nice touch to add to J. Crew's reputation....thanking customers. I am not a big customer.  The note to all customers shows a lot of class and humanity. Here's the text if you have trouble reading the pix.

We know there are a lot of choices when it comes to where you shop, so on behalf of the entire team, I want to personally thank you for being a J.Crew customer. As we head into 2012, our most important mission continues to be providing you with the very best in design, quality and service. We look forward to seeing you in the new year. If there is anything we can ever do better, please don't hesitate to let us know: 24-7@jcrew.com. WISHING YOU A VERY HAPPY HOLIDAY. Mickey

Am always interested in letters from CEOs to customers. Comprar en línea Norfloxacin, comprar Norfloxacin baratos, A former colleague (thanks Erin) sent this to me from the CEO of HopStop, the wonderful site that tells you how to get from one place to another as a pedestrian, Baltimore, Maryland. Milwaukee, Wisconsin. Canada, mexico, india, I use HopStop all the time. The letter is very straightforward about changes they have made and how they use customer feedback to improve the site, reasons to buy Norfloxacin online. Købe Norfloxacin online, αγοράζουν online Norfloxacin, The little emoticon – the smiley face :) – made me smile. Just how many CEOs would do that, Buy Norfloxacin Without Prescription. Nice touch, buy Norfloxacin online cod. Norfloxacin price, Not for everyone but works here.

Dear HopStoppers:

My name is Joe Meyer and I'm the CEO of HopStop.com, Chicago, Illinois. Houston, Texas. Australia, uk, us, usa, In late August we launched a new search interface and routing engine to improve the way we deliver our door-to-door transit and walking directions. Buy Norfloxacin Without Prescription, Many of you have written to us since then to share tips on how we could further improve our new system, and some of you expressed that you missed aspects of the old interface. No matter the message, online buy Norfloxacin without a prescription, Purchase Norfloxacin online no prescription, we greatly appreciate your suggestions and we made several additional improvements to our service based on your real-time feedback:

• Our address entry forms are much simpler and more straightforward. You can now enter your starting and ending addresses however you'd like and we'll be able to recognize them due to our improved address recognition capability, 0.4mg, 0.5mg, 1mg, 2.5mg. Where can i buy cheapest Norfloxacin online, • We launched (and continue to connect) more cities, so now you can use HopStop not only in your hometown but in many other cities as well (and to also get from city-to-city), 650mg, 800mg, 875mg, 900mg. Buy Norfloxacin no prescription, • We introduced reverse-routing capability so you're now able to get round-trip directions.
• To find out about all of our recently introduced improvements, click here, Buy Norfloxacin Without Prescription.

We hope you’ll be pleased with the results of our hard work, 125mg, 150mg, 200mg, 250mg, 5mg, 50mg, 75mg, 100mg, and we're always eager to receive your feedback. HopStop is the only pedestrian navigation service that takes all user feedback into account to make our service better for everyone, Norfloxacin for sale. Norfloxacin trusted pharmacy, So please keep the feedback coming – we promise to listen :-).

Thank you for being a loyal HopStop user, online buying Norfloxacin hcl. Where can i order Norfloxacin without prescription, Regards,
Joe

Joe Meyer, Philadelphia, Pennsylvania. Phoenix, Arizona, Buy Norfloxacin without a prescription, CEO. Detroit, Michigan, San Jose, California. Order Norfloxacin online overnight delivery no prescription. Buy Norfloxacin from mexico. Buy Norfloxacin without prescription. Acheter en ligne Norfloxacin, acheter Norfloxacin bon marché. Where can i find Norfloxacin online. Purchase Norfloxacin online no prescription. Buy no prescription Norfloxacin online. Norfloxacin over the counter. Indianapolis, Indiana, San Francisco, California. Norfloxacin trusted pharmacy. Norfloxacin coupon. Buy Norfloxacin online no prescription. Japan, craiglist, ebay, overseas, paypal. Comprar en línea Norfloxacin, comprar Norfloxacin baratos. Chicago, Illinois. Houston, Texas. Köpa Norfloxacin online, Osta Norfloxacin online, Jotta Norfloxacin verkossa. Where can i buy Norfloxacin online. Buy cheap Norfloxacin. Order Norfloxacin online c.o.d. Norfloxacin from canadian pharmacy. Baltimore, Maryland. Milwaukee, Wisconsin. 125mg, 150mg, 200mg, 250mg. Online buying Norfloxacin hcl. Where can i buy cheapest Norfloxacin online. Order Norfloxacin no prescription. Buy cheap Norfloxacin no rx. Nashville-Davidson, Tennessee. Portland, Oregon. Jacksonville, Florida, Columbus, Ohio. Purchase Norfloxacin online. 400mg, 450mg, 500mg, 625mg. 0.4mg, 0.5mg, 1mg, 2.5mg. Australia, uk, us, usa. Where can i order Norfloxacin without prescription. Buy generic Norfloxacin. Reasons to buy Norfloxacin online. Buy Norfloxacin from canada. San Diego, California. Dallas, Texas. San Antonio, Texas. Buy Norfloxacin online cod. Norfloxacin samples. Købe Norfloxacin online, αγοράζουν online Norfloxacin. Rx free Norfloxacin.

Similar posts: Buy Methyldopa (Aldomet) Without Prescription. Buy Bisacodyl Without Prescription. Buy Tamiflu (Roche) online no prescription. Købe Cardioten (Verheilen) online, αγοράζουν online Cardioten (Verheilen). Purchase Metoclopramide online.
Trackbacks from: Buy Norfloxacin Without Prescription. Buy Norfloxacin Without Prescription. Buy Norfloxacin Without Prescription. Buy Norfloxacin Without Prescription. Order Norfloxacin online overnight delivery no prescription. Philadelphia, Pennsylvania. Phoenix, Arizona. Canada, mexico, india. Purchase Norfloxacin online. Comprar en línea Norfloxacin, comprar Norfloxacin baratos.